MightyCall is a virtual phone system that bundles in key features and integrations that set it apart from its chief competitors, Grasshopper and Google Voice. Starting at just $12 per user, per month, it’s a very budget friendly phone system for small businesses looking to shed the restrictions of traditional landline systems. It’s not as feature-rich as larger voice-over-internet-protocol (VoIP) providers and doesn’t have much in the way of unified communications, but MightyCall reviews praise its customer service. It’s a worthy choice for a business looking for inexpensive calling with essential features like call recording and customer relationship management (CRM) integrations.
MightyCall Overview
The best business phone systems package in call routing, virtual number, and
device support so that small businesses have options. In this
regard, MightyCall shines. Some of the features you will find in MightyCall include:
- Auto-attendant: Route your customers to the right department or extension using recorded messages and prompts.
- Virtual phone numbers: MightyCall has local, national toll-free, and international numbers so that you can select the number type that best fits your business and branding needs.
- Device support: Like most virtual phone systems, MightyCall supports PC-based softphone apps and apps for both Android and iOS smartphones. However, MightyCall stands out by also supporting desk phones so that you can use existing IP phones with the service.
MightyCall Pricing
MightyCall Pricing reveals that it’s a very inexpensive business calling solution
starting at $12 per user, per month. There is no annual billing option, but the low
cost does come with some great perks that aren’t always available from VoIP
providers, especially at this price point.
MightyCall’s base plan is also useful for businesses that don’t require extensive calling.
Small Team comes with 1,000 minutes for the aforementioned low price. This is more than adequate for a team with low call volumes.
- Small Team $12 Cloud per month per user
- Business $15 Cloud per month user
- Enterprise $200 Cloud per month user
MightyCall Features
MightyCall has a few unique features that are relatively uncommon for a virtual
phone provider. Click through the tabs below to see features that are worth
consideration, especially since MightyCall pricing starts at such an affordable price
point:
General Features
By default, all MightyCall plans have very useful basic features that include:
- Call forwarding
- Call queues
- Music on hold
- Custom greetings
- Call history
- Call transfer
- Auto-attendant
- Voicemail
- Dial-by-name directory
- Conference calls
These are very useful for small businesses since these features are all usable via
software. This means they can be used on a personal smartphone without the user
having to provide a personal number.
Additionally, the system itself has a high uptime of 99.99%.
WhatsApp Integration
MightyCall offers WhatsApp Business integration, which is useful for attracting
millennials and Gen Z’ers who use this app daily. Through the application, your
business can set up a WhatsApp profile for customers to use to chat with your reps
via text or even video. Since this is done via WhatsApp Business, agents won’t have
to provide a personal number to customers and you can decide what business
information to provide.
Vanity Numbers
MightyCall allows your business to create a vanity number that will instantly make your
company memorable. For example, rather than a simple string of numerals,
you can create a vanity number, like 1-800-BUY-CARS, if your business deals in
vehicles.
MightyCall stands out compared to other virtual number providers, like 800.com,
because it offers not only toll-free vanity numbers that start with 800 prefixes but
local numbers as well. This makes your business seem more community-based,
which can help your customers feel more connected and more likely to pick up an
incoming call.
International Numbers
While most virtual phone number providers offer phone numbers in the U.S. and
Canada, you might sometimes want to expand your reach into other global markets.
MightyCall is a good provider for expanding your brand’s global reach.
With most other virtual phone providers this just isn’t an option. With MightyCall,
numbers are available in several territories around the globe, so when an
international customer needs to reach you, they have inroads with your company.
This makes it very easy for these customers to make contact, and it also helps them
avoid expensive international calling rates.
What Users Say in MightyCall Reviews
Off the bat, many MightyCall reviews cite the provider’s excellent support team as a
reason for sticking with the company. MightyCall’s team helps with APIs and
webhooks, for example, which are integral for setting up integrations on the
platform. General customer service also gets high reviews. In general, it seems like
someone is always available and issue resolution tends to come quickly for
customers.
- Trustpilot: 4.3 out of 5 based on 129 reviews
- GetApp: 3.8 out of 5 based on 94 reviews
- Software Advice: 4.00 out of 5 based on 94 reviews
- G2: 4.4 out of 5 based on 101 reviews
Ease of use is also something that customers seem to love. Despite the system
lacking virtual fax, this is rarely a complaint from subscribers. The majority of
complaints in MightyCall reviews center around minor bugs in the software and the
occasional dropped call. Some customers complained about a lack of a vacation
mode for inbound call management and others noted occasional issues with call
quality.
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